General Terms and Conditions Webshop (download in pdf/doc-form)
Jitse Lemmens Design with registered office at Budingenweg 7, 3440 Zoutleeuw, Flemish Brabant (Be). Registered in the crossroads bank of companies under number 0654.795.332 with VAT number be 0654.795.332, telephone number +32 0477/46.22. And e-mail address info@JitseLemmens.com.
Article 1: general provisions
The e-commerce website of Jitse Lemmens Design at Budingenweg 7, 3440 Zoutleeuw, Flemish Brabant (Be). Registered in the crossroads bank of companies under number 0654.795.332 with VAT number be 0654.795.332 (hereinafter referred to as “Jitse Lemmens Design”), it offers its customers the opportunity to purchase the products from its web shop online.
These general terms and conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Jitse Lemmens Design, the customer must expressly accept these conditions, thereby agreeing to the applicability of these conditions, to the exclusion of all other conditions. Additional terms and conditions of the customer are excluded, unless they have been expressly accepted by Jitse Lemmens Design in advance, in writing.
Article 2: price
All prices stated are expressed in euros, always including VAT and all other duties or taxes required by the customer. If delivery, reservation or administrative costs are charged, this will be stated separately.
The price quote refers exclusively to the Articles as described verbatim. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price or differ from the product.
Article 3: offer
Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind Jitse Lemmens Design. Jitse Lemmens Design is only bound to an obligation of means with regard to the correctness and completeness of the information provided. Jitse Lemmens Design is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the customer has specific questions about e.g. offer, price, sizes, color, availability, delivery term or delivery method or if he is in doubt about the information provided, we request that the customer contact Jitse Lemmens Design in advance at the e-mail address info @JitseLemmens.com
The offer is always valid while stocks last and can be adjusted or withdrawn at any time by Jitse Lemmens Design. Jitse Lemmens Design cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
Article 4: online purchases
In our webshop you can add Items to your shopping cart with the button 'in shopping cart' without any purchase obligation. You can then view the contents of your shopping cart and remove items at any time. You can start the ordering process by clicking the 'Checkout' button. You can order as a guest or create an account.
If you order as a guest, we ask you for the information necessary to process your order. You can also provide your details by logging in with your paypal account.
Alternatively, you can also create a customer account or log in as a registered user.
Then you have to choose a payment method. You can check your order details again on the 'Place order' page. You can go back at any time and change your details or cancel the order process by leaving our website or closing your browser. You commit yourself to purchase the moment you click on the 'place order with payment obligation' button. Immediately after placing your order, we will send you a confirmation by e-mail with the purchase agreement.
The customer can choose between the following payment methods
- via paypal
- by bank transfer to account number BE78377017261286
- via credit card
- via bancontact
Jitse Lemmens Design is entitled to refuse an order due to a serious shortcoming of the customer with regard to orders in which the customer is involved.
Article 5: delivery and execution of the agreement
Items ordered through this web store are either digitally or physically delivered worldwide based on the type of product.
- Digital Products: Delivery is by download. Delivery costs are displayed with the online order. The delivery period only starts after payment has been received in full.
- Physical Products: Delivery is by shipment. Delivery costs are displayed with the online order. The delivery period only starts after payment has been received in full. Physical products will be delivered by either JitseLemmens.com or Printful.com and their partners or Cloudprinter.com and partners, terms and conditions apply for these products as per type of product whether Jitselemmens.com or dropshipped via Printful or Cloudprinter.
The delivery of Items will take place as soon as possible and in principle no later than the expected time stated in the individual order confirmation. Unless otherwise agreed or expressly provided otherwise, for example in the case of pre-order, the goods will be delivered to the customer's place of residence within 30 days of receipt of the order. Incorrect delivery addresses are the responsibility of the customer and may lead to additional costs.
The delivery times stated in the web shop are not binding, but are given purely as an indication. No delay in delivery can give rise to termination of the agreement or payment of damages in favor of the customer, except in the case of intentional delay. Jitse Lemmens Design has the right to make partial deliveries.
Any visible damage and/or qualitative shortcoming of an Article or other shortcoming in the delivery must be reported immediately by the customer to Jitse Lemmens Design.
The risk due to loss or damage passes to the customer as soon as he (or a third party Designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the customer upon delivery to the carrier, if the carrier has been instructed by the customer to transport the goods and this choice was not offered by Jitse Lemmens Design.
If you opt for pick-up at the registered office of Jitse Lemmens Design:
The time at which the Items can be collected will be clarified in the individual order confirmation.
The Item will remain available for collection for thirty (30) days. If the Item is not collected after thirty (30) days, the agreement will be terminated by operation of law and the purchase price paid will be retained by Jitse Lemmens Design by way of fixed compensation for the termination of the agreement.
Article 6: retention of title
The delivered Items remain the exclusive property of Jitse Lemmens Design until the time of full payment by the customer (including all costs and charges, late interest and compensation). In the event of non-payment, we reserve the right to take back the Items, by operation of law and at the expense of the customer.
The customer undertakes, if necessary, to point out to third parties the retention of title of Jitse Lemmens Design, eg to anyone who would seize the Articles that have not yet been paid in full.
Jitse Lemmens Design reserves a right of retention in the event of an unpaid invoice.
Article 7: right of withdrawal
Jitse Lemmens Design only offers digital products that you can download and use on your PC, mobile or tablet after purchase. Due to the nature of these products, we do not offer a right of withdrawal for any downloadable products on this site such as pdf, epub, cbr, jpg, gif, bmp, png, tiff or any other file available for download.
For usage rights regarding these products, see Article 17: copyright.
The provisions of this article only apply to Customers who purchase items online from Jitse Lemmens Design in their capacity as consumers.
If the right of withdrawal applies:
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.
The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.
Physical products on Jitse Lemmens Design are shipped by external companies, in particular:
- Printful.com which various companies use to ship the printed product
- Cloudprinters.com which various companies use to ship the printed product.
The right of withdrawal for these products is handled by these companies and is subject to their withdrawal rules.
Physical producers offered by Jitse Lemmens Design itself can be returned if the conditions for this are in order. In order to exercise the right of withdrawal, the Customer must inform the Seller Jitse Lemmens Design by means of an unambiguous statement (e.g. in writing by post, fax or e-mail) of his decision to withdraw from the agreement. The Customer can use the attached model withdrawal form ( (PDF / DOC)) for this, but is not obliged to do so.
In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to Jitse Lemmens Design, Budingenweg 7, 3440 Zoutleeuw, without delay, but in any case no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Jitse Lemmens Design. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods will be borne by the Customer.
The Customer is requested to return the items in their original condition and packaging, with all accessories supplied, and instructions for use. If the returned product is in any way diminished in value, Jitse Lemmens Design reserves the right to hold the Customer liable and to claim compensation for any loss in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
All returned items are carefully examined. The basic principle here is that the consumer may only inspect the article as he would be allowed to do in a store. Returned items may be tried on, but must not have been used. When an article has undergone a decrease in value due to the use of the Customer, this will be charged to the Customer.
If the Customer withdraws from the agreement, Jitse Lemmens Design will refund all payments received from the Customer up to that point, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after Jitse Lemmens Design has been informed of the Customer's decision. to revoke the agreement. In the case of sales agreements, Jitse Lemmens Design can withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs as a result of the Customer's choice of a method of delivery other than the cheapest standard delivery offered by Jitse Lemmens Design will not be refunded.
Jitse Lemmens Design will reimburse the Customer with the same payment method with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.
The Customer cannot exercise the right of withdrawal for:
- the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
- the supply of goods that spoil quickly or with a limited shelf life;
- the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and whose seal after delivery is broken;
- the delivery of goods that are irrevocably mixed with other products after delivery by their nature;
- the delivery of sealed audio and sealed video recordings and sealed computer software, the seal of which has been broken after delivery;
Article 8: warranty
Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.
To invoke the warranty, the customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For Items purchased online and delivered to the customer's home, the customer must contact Jitse Lemmens Design at the email address info@JitseLemmens.com and return the Item to Jitse Lemmens Design at his expense.
In the event of a defect, the customer must inform Jitse Lemmens Design as soon as possible. In any case, any defect must be reported by the customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement lapses.
The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the Article contrary to the purpose for which it was Designed, non-compliance with the instructions for use or manual, adjustments or changes to the Item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are considered not to be hidden defects, unless proven otherwise by the customer.
Article 9: Complaints
In order to be admissible, complaints must be sent to Jitse Lemmens Design to the e-mail address info@JitseLemmens.com: (a) in the event of a complaint due to non-conforming delivery, immediately and (b) in the case of hidden defects, within two (2) months after discovery of the defect or after such discovery could reasonably have happened. The receipt of the Items by the customer covers any possible defect or non-conformity that could then be identified.
Article 10: force majeure
In case of force majeure, Jitse Lemmens Design is not obliged to fulfill its obligations. In that case, Jitse Lemmens Design can suspend its obligations for the duration of the force majeure or definitively dissolve the agreement without being liable for compensation.
Force majeure is any circumstance beyond the will and control of Jitse Lemmens Design that prevents the fulfillment of its obligations in whole or in part. This includes: strikes, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used and/or the website of Jitse Lemmens Design (and/or its partners) being unavailable at any time. for the dispatch and/or payment of the products), non-delivery or late delivery from suppliers, …
Article 11: sanctions for non-payment
Without prejudice to the exercise of other rights available to Jitse Lemmens Design, in the event of non-payment or late payment from the date of default, the customer owes an interest of 10% per year on the unpaid amount by operation of law and without notice. In addition, by operation of law and without notice, the customer owes a fixed compensation of 10% of the amount concerned, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, Jitse Lemmens Design reserves the right to take back the Articles that have not been (fully) paid for.
Article 12: privacy
Jitse Lemmens Design respects the privacy of all users of the website and ensures the confidential nature of the information provided by the customer. Jitse Lemmens Design therefore complies with the General Data Protection Regulation (GDPR) of 25 May 2016 (eu) 2016/679 with regard to the protection of privacy in the processing of personal data.
By consulting the website or ordering on the website, you expressly authorize the processing and use, in accordance with this Article, of your personal data for purposes such as the administration of the customer base, the management of orders, deliveries and invoices, solvency monitoring, marketing and advertising.
You have a legal right to access and possibly correct your personal data. Provided proof of identity (copy of identity card) you can obtain free written notification of your personal data by sending a written, dated and signed request to Jitse Lemmens Design, budingenweg 7, 3440zoutleeuw, info@JitseLemmens.com. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.
Processing for marketing purposes and individualized advertising only takes place if you have expressly agreed to this during the order process. You have the right at any time to object free of charge to the processing for direct marketing purposes. For this you can always contact Jitse Lemmens Design, budingenweg 7, 3440zoutleeuw, info@JitseLemmens.com. Jitse Lemmens Design, with registered office at Budingenweg 7, 3440 Zoutleeuw, Belgium and registered in the crossroads bank of companies under number 0654.795.332, is responsible for the processing of personal data.
Jitse Lemmens Design treats your data as confidential information and will not pass it on, rent or sell it to third parties.
The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so Jitse Lemmens Design has no access to your password.
Jitse Lemmens Design reserves the right to keep track of online (anonymous) visitor statistics in order to see which pages of the website are visited to what extent.
If you have any questions about this privacy statement, you can contact us at info@JitseLemmens.com.
During a visit to the website, 'cookies' may be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.
Only first party cookies are used. These are technical cookies that are used by the visited site itself and that aim to make the site function optimally.
You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
Article 14: impairment of validity – non-renunciation
If any provision of these terms and conditions is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by Jitse Lemmens Design to enforce any of the rights set forth in these terms and conditions, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of such rights. affect.
Article 15: change of conditions
These terms and conditions are supplemented by other terms and conditions that are explicitly referred to.
Article 16: proof
The customer accepts that electronic communications and backups can serve as evidence.
Article 17: copyright
The entire contents of the website such as text, graphics, logos, icon buttons and images are the property of Jitse Lemmens Design or their respective Designers and are protected by international copyright laws. They may in no way be copied, distributed, presented, changed, stored for repeated use, incorporated in other websites, etc. in any way, in whole or in part, without the written permission of Jitse Lemmens Design.
The digital purchases in the form of downloadable pdf, epub, cbr, jpg, gif, bmp, png, tiff or any other file types by our customers may be reproduced as prints through personal or professional printers.
The digital files purchased on this site - in whatever form or type - may not be copied and passed on or sold to third parties.
Article 18: applicable law – disputes
Belgian law applies, with the exception of the provisions of private international law regarding applicable law.
The courts of the place of residence of the consumer have jurisdiction in legal disputes. The consumer can also turn to the odr platform (http://ec.Europa.Eu/consumers/odr/).